Get in Touch With Us
Got a question about a bonus we've listed, spotted something that needs updating, or want to flag an issue with one of the sites we cover? This page explains how to get in touch and what we can and can't help with.
How to Reach Our Team
Email is the best way to contact us. Send your message to [email protected] and a member of our editorial team will read it personally. We don't rely on automated replies to close out enquiries — you'll hear back from someone who has actually reviewed what you sent.
We aim to respond within two working days. If your message relates to a specific offer, casino, or piece of content on the site, please include a link or the page name so we can find it quickly and give you a useful answer.
What We Can Help With
- Questions about our reviews — If you're weighing up options like non-GamStop casinos or trying to understand how a free spins offer compares across sites, we're happy to point you to the relevant section or clarify anything that reads unclear.
- Corrections — Bonus terms, wagering requirements, and free spins allowances change often. If you notice something on a listing that looks out of date or inaccurate, tell us and we'll check it against the operator's current terms.
- Content suggestions — If there's a topic, payment method, or state-specific rule you think we should cover in more depth, let us know.
- Partnership or editorial enquiries — If you represent a licensed operator or an affiliate network, introduce yourself and outline what you're proposing.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention this in your message and we'll point you toward the national and state support resources available in the US.
What This Page Isn't For
We're an independent comparison site, not a casino operator. We can't process deposits or withdrawals, verify your identity for an account, resolve a dispute over a specific bet, or issue a bonus on a casino's behalf. Those requests need to go directly to the customer support team of the casino in question — most licensed sites offer live chat or email support for exactly this. If you're not sure who to contact, tell us which casino it involves and we'll try to point you in the right direction.
Before You Write In About a Bonus
A lot of the questions we get relate to free spins and welcome offers, so a quick checklist may save you a reply cycle:
- Check the wagering requirement and expiry date listed in the casino's own terms page — these vary by operator and by promotion.
- Confirm which games count toward clearing the bonus; slots often contribute 100% while table games usually contribute less or not at all.
- Check whether there's a maximum withdrawal cap tied to bonus winnings, which some free spins offers include.
- Verify you meet the eligibility rules — minimum age, state residency, and physical location requirements all apply under US law.
If you've checked all this and something still doesn't add up, that's exactly the kind of message we want — it helps us keep our listings accurate for everyone else too.
A Note on How We Work
Our rankings and ratings are based on independent research into licensing status, bonus terms, banking options, and game selection. We may earn a commission when readers sign up through links on this site, but that commercial relationship never decides how a casino is rated or where it appears in a listing. Reader feedback — including corrections sent through this page — plays a real part in keeping that research current.
Thanks for taking the time to reach out. Whether it's a quick question or a detailed correction, we read every message and will get back to you.